Contact Our Customer Service Team
If you have any questions, concerns, or need assistance with your order, our friendly customer service team is here to help.
Order Support Email: support@myfinessa.com
Phone (Order Status Support): (863) 591-4284
A real customer service agent will respond within 48 hours or less. We are dedicated to ensuring your questions are answered promptly and your concerns are resolved efficiently.
Refund & Return Policy
At Finessa™, your satisfaction is our top priority. If you are not completely satisfied with your product within the first 180 days (6 months) of use, you are eligible for a full refund.
How to Request a Refund – 3 Simple Steps
Check Your Guarantee Period
Ensure you are within the 180-day money-back guarantee from the shipment date.
Unsure of the date? Check your confirmation email or order slip.
Email Our Support Team
Send an email to support@myfinessa.com with “Refund Request” in the subject line.
Include:
Your full name
Order number
Email address used for the order
Return Your Product
Send all bottles, empty or unopened, to:
Jetpack fao Claro Returns
285 Northeast Ave
Tallmadge, OH 44278
United States
Postage is the responsibility of the customer; a return label is not required.
Email your tracking ID to ensure your refund is processed quickly.
Important: Always contact our support team first and receive confirmation before returning your order. This ensures your refund is processed without delay.
